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保安公司提高服务费的关键在哪?

来源:http://www.cqzhongtebao.com  发布时间:2018-05-09
   保安公司要想生存和发展,就必须提高自身服务质量,改变经营策略,以达到提升保安服务费、改善员工福利待遇的目的。
    In order to survive and develop, a security company must improve the quality of its own service and change its management strategy in order to improve the service fee and improve the welfare of the employees.
    加强队伍管理,确保服务质量。确保基层分队保安服务的质量是服务费提升的重要因素;是平衡客户心理、价值提升的重要条件;是与客户进行交流沟通,增强亲近感和信任感的前提。保安管理者应切实做好队伍管理工作,督导基层分队认真做好本职工作,不断提高自身业务知识、岗位技能和服务质量,为服务费提升工作打下坚实基础。
    Strengthen the management of the team to ensure the quality of service. Ensuring the quality of the security service of the grass-roots units is an important factor in the promotion of service fees; it is an important condition to balance the psychology of the customers and the promotion of the value; it is the premise to communicate with the customers and enhance the sense of closeness and trust. The security managers should do a good job of team management, supervise the grass-roots units to do their job conscientiously, and constantly improve their own business knowledge, job skills and service quality, so as to lay a solid foundation for the promotion of service fees.
四川保安公司
    注重方式方法,以勤补缺。在与客户沟通协调时,单纯的阐述有时很难收到预期的效果,可以通过致客户函的方式向客户阐明提升服务费的必要性和迫切性,并通过多年来建立的情感和良好合作关系,与客户反复磋商交流;可以电话预约,掌握客户的心情、爱好和投机话题,适时向客户推介我司的服务优势,介绍保安队伍在日常工作和维稳处突中的成绩,突出保安队伍的作用和价值,突出保安工作的重要性和特殊性,寻找与客户沟通的最佳时机;还可充分发动基层分队的力量,先行与客户沟通,根据客户的想法再寻对策,知己知彼,有备无患。通过采用适当的方式方法,以点带面,从心理、情感、动机、市场经济等多方面去影响客户,从而达到攻关目的。
    Pay attention to the way and method, in order to make up the shortage. In communication and coordination with customers, the simple explanation is sometimes difficult to receive the desired effect. It can clarify the necessity and urgency of improving the service fee to the customer through the form of the letter of customer. And through the years of emotion and good cooperative relationship, we can consult and communicate with the customer repeatedly; can make a telephone reservation and grasp the customer's heart. Love and speculation, timely introduce our service advantages to our customers, introduce the achievements of the security team in daily work and stability, highlight the role and value of the security team, highlight the importance and particularity of the security work, find the best time to communicate with the customers, and fully mobilize the force of the grass-roots units. Quantity, first communication with customers, according to the customer's idea to find countermeasures, know yourself, know everything, prepare for trouble. By adopting appropriate methods and ways, we can influence customers from various aspects such as psychology, emotion, motivation, market economy and so on, so as to achieve the goal of tackling key problems.
    做好沟通协调,建立良好协作关系。只有通过与客户沟通交流,才能让客户明白提升服务费是保安企业生存的必要条件,是保障保安队伍稳定、保障客户安全的首要因素;才能及时了解基层分队保安服务现状,了解客户的意见和要求,从而调整保安护卫方案策略。客户的合理要求要虚心接受,及时加以落实整改。通过与客户的沟通协作,让客户切实感受到我司的诚信度,了解我司的行业优势和办事效率,从而为服务费提升作好铺垫,打好基础。
    Do a good job of communication and coordination, and establish a good cooperative relationship. Only through communication with the customers can the customer understand that the promotion of service fee is the necessary condition for the security enterprise to survive. It is the primary factor to ensure the stability of the security team and the safety of the customers. In order to understand the current situation of the security service of the grass-roots units, understand the opinions and requests of the customers, adjust the strategy of security protection plan. . The reasonable demands of customers should be accepted in an open mind and implemented in a timely manner. Through the communication and cooperation with the customer, let the customer feel the integrity of our company, understand the industry advantage and efficiency of our company, so as to lay the foundation for the promotion of service fee.

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